Privacy Policy

Last updated: October 2025

Learn to Drive – Melbourne (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, store, and protect your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information when you interact with our website, forms, or services:

  • Name, phone number, email address, and suburb (for bookings and enquiries)

  • Licence type (L, P, overseas) and learning preferences

  • Payment details (processed securely via third-party providers)

  • Communications with us via email, phone, or online chat

We may also collect non-personal information such as IP addresses, browser type, and usage data for analytics and improvement.

2. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and process lesson bookings

  • Send lesson reminders, updates, and confirmations

  • Deliver digital materials like the 5-Shift Program Info Pack

  • Improve our services and website experience

  • Comply with legal and regulatory obligations

Marketing communications will only be sent with your consent. You can unsubscribe anytime.

3. Data Storage and Security

All personal data is stored securely on password-protected systems.
We use reputable third-party platforms (such as Google Workspace, 10Web, and CRM software) that comply with Australian and international privacy standards.

We do not sell, rent, or trade your personal information to any third party.

4. Cookies and Analytics

Our website uses cookies to enhance user experience and measure traffic. You can disable cookies in your browser settings, but some features may not function properly.
We may use Google Analytics or similar tools for anonymous website insights.

5. Third-Party Services

We may use trusted third parties for:

  • Payment processing

  • Booking management

  • Email or SMS notifications

These providers handle personal information only for the purposes of delivering these services and are bound by confidentiality agreements.

6. Access and Correction

You can request access to or correction of your personal information at any time by emailing learntodrivemelbourne@gmail.com.
We’ll respond within a reasonable timeframe in accordance with the Privacy Act.

7. Contact Us

If you have any questions or complaints about this Privacy Policy, please contact:

Learn to Drive – Melbourne

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.